Royal Mail Special Delivery (2-6 business days after ordering)
Collection from studio | 2-4 business days after ordering
Yes! We use Royal Mail to deliver to countries around the world from just £12.95. Delivery times are approximate and depend on local delivery services.
EU customers should not need to pay additional customs charges and/or import VAT on orders under €150, excluding shipping. For orders over €150, additional charges such as customs duties may be payable on delivery.
Additional charges will depend on the country your order has been sent to. Please check with your country’s customs and border control for more info on this. HANNAH M cannot be held responsible for any charges incurred when importing items into a country.
UK delivery should take up to 6 business days after ordering. International deliveries can take significantly longer.
Yes! We offer free UK delivery over £150.00.
You can select to collect your order from our studio at checkout.
We aim to have your order ready for collection within 2-4 business days and will be in touch when your order is ready to collect.
Our studio address is:
Deacon Cottage, Florentia Clothing Village, Vale Road, London, N4 1TD
Monday - Friday (10am-5pm) excluding bank holidays.
You will receive a tracking number via email once your order has been dispatched.
For UK delivery, we aim to have your order with you within 6 business days. If your order hasn't arrived within 5 business days of the due date, please email hello@hannahm.com and we would be happy to assist you.
For international delivery, delivery times may vary. If your order has not arrived within 20 working days of the due date for Europe and 25 working days for the rest of the world, please email hello@hannahm.com.
If your order has not left our workshop, we are able to amend your shipping address. Please email hello@hannahm.com and we can assist.
Unfortunately, once your order has left our workshop we are not able to amend your shipping address.
Yes, we do offer gift receipts. You can select this at checkout and leave your message.
Please note, all earrings cannot be returned or exchanged due to hygiene reasons.
All our jewellery is sent in HANNAH M jewellery boxes which are perfect for gifting. We don't currently offer any additional gift wrapping.
You can return or exchange your item up to 28 days after delivery for a full refund or exchange. Items must be in the same condition as received and in their original packaging.
For hygiene reasons, earrings cannot be returned or exchanged unless faulty.
Post your item together with your completed returns form to:
HANNAH M, Deacon Cottage, Florentia Clothing Village, Vale Road, London, N4 1TD.
We recommend using a tracked or signed for service to ensure your item arrives safely.
If you are an international customer, please make sure any custom forms are marked as ‘Returned Goods’ to ensure no additional custom fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred by HANNAH M, you will be charged. It may also delay the refund process.
You will receive an email to confirm your refund to the original payment method used or we will be in touch to organise your exchange.
As long as you have a gift receipt or proof of purchase then we can exchange your item.
For hygiene reasons, all earrings cannot be returned or exchanged unless faulty.
That's OK! Just make sure you include a note with your name, address, order number and state whether you are returning or exchanging your item.
If an item you receive is faulty, please email hello@hannahm.com to let us know and we would be happy to assist.
Please include a photo as it helpful for us to see what has happened.
Yes, we offer a repairs service on HANNAH M jewellery only. Please email hello@hannahm.com along with a photo and we can advise.
Depending on when your piece has been purchased there may be a repairs charge for this service.
If your order has been returned to us by the postal service due to an incorrect address, or a re-delivery or collection wasn't arranged, we would be happy to re-send your order once this arrives back with us.
We will require the postage cost to send this to you again, please email hello@hannahm.com and we can arrange.
If you no longer wish to receive your order, we will issue a full refund minus the postage cost once this has arrived back with us.
Please note, mail which has been 'returned to sender' are not sent via priority mail and may take up to 8 weeks to be returned to us.
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